Find My Old Friend
Q. How long does it take on average to conclude a search?
A) From our experience –cca.30 hours. You will find more about how the time is taken up by reading through our website. On rare occasions, it has run into many months.
Q. Why don’t you publish your success rates as a percentage?
A) Quite pointless. How can we prove it? You would need access to all our files to corroborate it. Which contravenes data protection rules. The fact is, we could tell you anything!
Q) Something most of your competitors appears a bit coy about covering-failure rates?
A) Yes, for sure there have been some. We warn every potential client of this possible outcome. It would insult your intelligence to boast a 100% success rate. Sometimes It’s what appears the easier ones which can become the most stubborn. For example, the person we are seeking is In prison for example (no trace) Hiding below the radar, and has changed their name by deed poll. Moved abroad without any forwarding address. Died abroad, the list is exhaustive. However, In reality, our success rate (approx) is very high.
What if the subject does not wish to make contact with me?
A) Yes, it can happen but of course is something we have no control over. As far as we are aware it’s never occurred where the friendship was same-sex platonic-Such as School, Uni, and social buddies.
However, conversely, where the relationship was of a romantic nature ending acrimoniously, it can be more complicated. Yes, rebuffs can happen. Sometimes, for example, one party just doesn’t want to revisit/go back there. Or they simply do not answer the mail sent. This is bluntly a risk you run.
We can only guess, but it could be fuelled by fear of damaging their current marriage /relationship. Especially if they or their spouse are prone to certain jealousy tendencies.
We have for example heard of cases where the spouse screened all their partner’s mail. In this case, your letter may never reach them. These scenarios are rare but can happen. So be aware of these potentially unfavourable outcomes. Moreover, if we have found the current address of the person you are seeking, then our job is done, and we expect to be paid regardless of the outcome.
Q. Will my case be in a long line of other pending cases?
A) Categorically… NO! Many of our former clients will vouch for this-we could put you in touch. Or instead, just try hiring us, and see what happens. Generally, you will be placed on hold for between 2 weeks to a month. Not because we are conveying an impression of being super busy, It’s more the case we do not want to overstretch ourselves. Each case deserves proper attention with no distractions along the way.
Moreover, we have an old-fashioned philosophy here. One which sadly today is long gone in today’s frenetic market. We never prioritise a new customer over an existing one.
We find it repugnant that many larger organisations these days are more interested in chasing a new customer’s money than that of an existing client, who has already entrusted us with their money.
Furthermore, we do not accept that all the perks and discounts should only be for the new customer. Well, not in our book anyway! You as the existing client always remain 100% our priority focus. If you join us, you will be treated exactly the same. Often asked to wait a while before we can work on your case.
Q. How much experience do your team possess in this field?
A) Our head researcher (John) we can say on his behalf is a gentleman from the long-gone 1950s era. A quiet modest people tracing expert. In our opinion and that of our clients (see testimonials) an utterly brilliant researcher of virtually unparalleled talent in this field. Undiminished by age, now age 76. Take a look at some of his work here
Nowadays, John in our view should chill out more. Left to his own devices he would probably work 24/7. He is a product of an indomitable generation of working-class secondary modern underachievers who failed his 11-plus exam. Taught mainly lots of common sense by the generation of WW2 veterans who instilled in him so many virtues.
His unruffled/unflappable coolness prevails in most cases. He possesses the priceless experience of multidimensional thinking. Indeed, we have to restrain him as his energy is unrequited. Refreshingly, he can sort out the wood from the chaff. He is our guide and mentor and right at the heart of every single project.
Q) Can I pay by credit card?
A) Yes of course.