Frequently Asked Questions

Frequently Asked Questions

 Q. How long does it take on average to conclude a search?

A) From our experience –cca.30 hours. You will find more about how the time is taken up by reading through our website.

 Q. Why don’t you publish your success rates as a percentage?

A) Quite pointless. How can we prove it? You would need access to all our files to corroborate it. Which contravenes data protection rules. The fact is we could tell you anything!

Q. If you discover the client is deceased will I receive a refund of any money I have paid?

A) Unless we are able to establish it at the outset which is unlikely. Take for example “female” searches we only get the name they had when single. Usually we cannot find out the final surname of the individual (maybe married and divorced numerous times) until we are reaching the end of the search.

Same for death certificates. We don’t have the final surname in the case of females  until the latter stages. The surname you give us (maiden name usually) is not the surname she had when she passed away. Males are almost as difficult. Take for example John Smith! It would take us ages. We do run an initial search bur it’s rarely conclusive. Unfortunately Deaths listings cannot just be plucked out of a hat. This is a risk you run! We have picked it up twice and advised the client. They are both more than happy to confirm this upon request.

Q. What about if you find the individual  |  they do not wish to make contact?

A) Yes it can happen but is unfortunately something we have any control over. As far as we are aware it’s never occurred where the friendship was same sex and Platonic- Such as: School, Uni, and social buddies.

However, conversely where the relationship was of a romantic nature ending acrimoniously, it can be more complicated. Yes, rebuffs can happen. Sometimes for example one party just doesn’t want to revisit/go back there. Or they simply do not answer the mail sent.

We can only guess but could be fuelled by fear of damaging their marriage /relationship. Especially if they are prone to certain jealousy tendencies. We have for example heard of cases where the spouse screens all their partner’s mail. In this case your letter may never get to them. These scenarios are rare but can happen. So be aware of these potential unfavourable outcomes. We have to tell you this!

Q. Will my case be in a long line of other cases you are handling? In other words just a number!

A) Categorically… NO! Many of our former clients will vouch for this- we could put you in touch. Or instead just try hiring us and see what happens. Generally you will be placed on hold for between 2 weeks to a month. Not because we are super busy, It’s just that we do not want to overstretch ourselves. Each case deserves proper attention.

Moreover, we have an old-fashioned philosophy here. One which sadly today is long gone in today’s frenetic market. We will never prioritise a new customer over an existing one. We find it repugnant that many large organisations today, are more interested in their new customer’s money. All the perks and discounts are only for the new customer. Well not in our book! You as the existing client are our 100% priority. If you join us you will be treated the same.

Q. How much experience do your team possess in this field?

A) Our head researcher (John) we can say on his behalf is a gentleman from the long gone 1950s era. A quiet people tracing genius (really) a brilliant researcher of virtually unparalleled talent in this field. Undiminished by age, now age 75, he possesses a natural modesty and quiet unassuming presence  a “people tracer” extraordinaire since the 1960s. Take a look here 

Nowadays, John in our view should chill-out more. Left to his own devices he would work 24/7. He is a product of the 1950s indomitable generation of working class secondary modern failures. An under achiever who failed his 11 plus exam. Taught mainly by the generation of WW2 veterans who instilled in him so many virtues.

His unruffled/unflappable coolness prevails in most cases. He possesses the priceless experience of a multi-dimensional thinking. Indeed, we have to restrain him as his energy is unrequited. Refreshingly he can sort out the wood from the chaff. He is our guide and mentor and right at the heart of every single project.

Q) Can I pay by credit card?

A) No, we don’t take them.